If you've been issued a refund, and you believe the amount to be incorrect, just contact our Customer Service Team and they will do their best to make it right.
This will be quickest over the phone, so call in on 01902 943714 and have your order number ready if you're in a rush.
Otherwise, contact the Team at Getintouch@seriouslylowcarb.com or use the ticket forms here and the team will have a read over the issue and take care of it before messaging you back. If you could include as much information as possible, otherwise we may have to message you back asking for more details. We aim to respond to all messages within 24 hours, and refunds should be in your account within 10 days.