We're sorry if you've been charged more than you were expecting for your order.
There are a couple of reasons why it may appear you've been charged more than you were expecting:
- We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different to the currency you selected at the checkout then your bank will convert the amount using their exchange rate.
- If you've used a promo code on your order, make sure it has worked by checking the order confirmation email & the order in your account.
If you still believe you've been overcharged for you order, then please get in touch with our Customer Care team and we'll look into it further for you.
If you have any further questions, please reach out to our Customer Care Team via our ticket forms here.