If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:
- Make sure you are using the same email address and password you registered with.
- If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If after this you still can't sign in, contact our Customer Care Team giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.
If you have any further questions, please reach out to our Customer Care Team via our ticket forms here.