If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:
- Make sure you are using the same email address and password you registered with.
- If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If after this you still can't sign in, contact our Customer Care Team at Getintouch@seriouslylowcarb.com and they can send you an "Invite" to your account, that will allow you access the account and change the details. Try to include as much detail as you can, including an error messages you've received, as this might speed up the process.
If you have any further questions, please reach out to our Customer Care Team via our ticket forms here.