We hope this answers all your questions about delivery, but if you need to know more then use the Support widget in the bottom left corner of the screen.
When can I get my order?
We use Amazon and DPD to deliver your orders. DPD deliver Monday-Friday whilst Amazon deliver Monday-Saturday.
| Delivery Method | Shipped | Delivered | Order by |
| DPD Premium Next Working Day | Same working day* | Next WORKING day | 10.30am* |
| Next Working Day | Same working day* | Next day (excl Sundays) | 12.30pm* |
| Standard Delivery | 2-4 Working Days | Next day (excl Sundays) |
N/A |
* Orders must be placed before the above stated times Monday-Friday to qualify for same working day shipping.
Track your order
All our parcel services include full tracking, updates to your mobile, the ability to leave with a neighbour and all that clever stuff.
Where is my delivery?
You can use your tracking reference to help find your order! Found on the 'We have shipped you order email' and included in all updates from the courier.
Any problems click on the support widget and we'll help you out!
Can I collect locally?
Of course! We love being able to say a quick hello to our lovely local Low Carb Legends!
Just choose the ‘local pickup’ option at checkout, and once it’s ready to collect we’ll send you over an email to confirm this.
Our current collection dates and times are; Monday-Thursday 8am-5.00pm. If you would like to collect on a Friday, please call ahead first as our opening hours vary on Fridays. Our phone number is 01902 943714.
YOU MUST COLLECT WITHIN 72 HOURS OF ORDERING.
We pack the next day and have fresh bread waiting for you.
I missed my delivery / I'm not home?
Along with the Covid Leave in a Safe Place policy and the ability to track and amend your order you should get your delivery every time.
On the occasion when deliveries don't go as planned or you're worried about a best before date then please get in touch. We have a Make it Better Promise so please do not worry :)
Where do you ship to?
The United Kingdom, including Northern Ireland & the Channel Islands too.
Watch this space as we're launching soon in Austria, Belgium, France, Germany, Netherlands, and Spain.
I need help!
Click on the Support widget at the bottom left of the screen and send us a message. This way we can bring your order details up and come back to you with a resolution. If it's urgent then please give us a call 01902 943714.