FAQs

Delivery

• Bundle Builder Delivery Upgrade?
• Delivery Information
• Has my order been dispatched yet?
• Do you deliver to Ireland?
• My delivery is late / Where is my order?
• Do you not use DPD anymore?

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Order Issues

• How do I make changes to my subscription?
• My products are inedible or incorrect.
• Can I amend or cancel my order after I've placed it?
• Can I cancel my order after I've placed it?

Returns & Refunds

• What happens to my refund if my card is no longer in use?
• What should I do if my refund is incorrect?
• What is your returns policy?

Payment, Promos & Gift Vouchers

• Subscribe & Save with SRSLY
• What should I do if I’ve been overcharged for my order?
• How can I pay for my order?
• How do I place an order?

Technical

• I’m not receiving any communications from Seriously Low Carb, what should I do?
• How can I make changes to the details on my account?
• I'm having trouble signing into my account.

Product & Stock

• Can I freeze the fresh baked goods?
• How low carb are your products?
• How do I cook my pizza?
• What do I do with the Ice Pack that came with my pizza?
• My pizzas was delivered whilst I was out?
• How do product reviews work?

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