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Help & FAQs
Seriously Low Carb
Any & all of our frequently asked questions.
Has my order been dispatched yet?
Do you deliver to Ireland?
My delivery is late / Where is my order?
Can I collect my order if I am nearby?
Our delivery methods.
How do I make changes to my subscription?
My products are inedible or incorrect.
Can I amend my order after I've placed it?
Can I cancel my order after I've placed it?
Returns & Refunds
What happens to my refund if my card is no longer in use?
What should I do if my refund is incorrect?
What is your returns policy?
Payment, Promos & Gift Vouchers
What should I do if I’ve been overcharged for my order?
How can I pay for my order?
How do I place an order?
I’m not receiving any communications from Seriously Low Carb, what should I do?
How can I make changes to the details on my account?
I'm having trouble signing into my account.
Product & Stock
Can you freeze your fresh goods?
How low carb are your products?
How do product reviews work?
What is the best way to store your fresh products?
Are your products vegan or vegetarian?
Are your products Keto friendly?
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